About the role
Who we are.
At Blue Cross Blue Shield Global SolutionsSM (BCBS Global SolutionsSM), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that's simple, efficient, and human.
Whether our customers live, work, travel or study abroad, we give them the confidence and peace of mind to embrace every journey and say "yes" to new possibilities.
What we're looking for in our Pre-Sales Support Specialist 1
You put customers and partners first, and you take pride in being a reliable, thoughtful point of connection throughout the sales process. You're energized by collaboration, detail-oriented work and fast-moving priorities, and you stay grounded even when things shift quickly.
You're someone who
Understands that strong sales outcomes start with clarity, responsiveness and trust
Looks for ways to make processes smoother for others
Is comfortable asking questions, speaking up and navigating ambiguity
Takes ownership of their work and follows through
Here's the work you'll be doing to support our growth and customer experience:
Sales & Broker Support
Serve as a primary point of contact for a large broker and agent network via phone and email
Build and maintain strong working relationships with brokers, MGAs, Blue Plans and internal sales partners
Support sales directors and managers with quote and proposal preparation for short- and long-term products
Partner with enrollment and accounts payable teams to help resolve commission and billing questions
Pre-Sales & Implementation Support
Support the pre-sales and underwriting process to ensure products are understood, implemented efficiently and positioned appropriately
Assist with broker and agent onboarding and contract intake, review, processing and maintenance
Collaborate closely with teammates to support application enrollments and ensure a smooth handoff across teams
Reporting, Data & Enablement
Create and distribute clear, accurate sales reports within tight timelines
Maintain and manage contact data, including lead and business card information collected at conferences and events
Support quality assurance activities and ongoing website testing to improve accuracy and usability
Conferences, Events & Logistics
Support planning and execution of trade shows, conferences and sales events
Manage logistics including registration, shipping of materials, exhibit setup and breakdown
Coordinate with vendors for events, client meetings, and promotional items
Track expenses and budgets related to conferences and events
This might be the right fit for you if...
You have a bachelor's degree or equivalent work experience
You thrive in a client-service or sales-support environment and can manage multiple projects at once
You communicate clearly and confidently, including with senior-level stakeholders
You're adaptable, self-motivated and comfortable navigating changing priorities
You're detail-oriented and take pride in delivering accurate, timely work
Bonus points if you have
Experience working with brokers, agents, or insurance-related products
Salesforce experience
Spanish language skills
This role requires obtaining a Health & Accident license within 90 days of hire (support provided).
What you'll get in return
Competitive base pay + annual bonus
Competitive medical plans
Telemedicine available
Paid parental leave
Employee assistance and wellness support 24/7
Free international healthcare coverage
Other Great Perks
Hybrid work model
Work abroad arrangements available
Generous PTO accrual program with carry-over option
9 paid holidays in addition to one floating holiday and one volunteer day
Tuition reimbursement
Career/Learning and development opportunities
401(k) with generous company match
Pet insurance offerings
Identify theft and legal coverages available
Emphasis on well-being (Virtual well-being platform, monthly mindfulness events, and giveaways)