About the role
ABOUT US
Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we're enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at www.ensono.com.
Job Summary
Reporting to the OPS Manager, as part of the Mainframe Operations team, you will be responsible for delivering a highly client focused support service in shared/ dedicated support environment, Support Level to exceed client expectations both in technical resolution and customer service.
Supporting Mission Critical infrastructure for Ensono's clients, delivering a responsive and exceptional support service you'll resolve complex technical client incidents and problems.
Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimize our clients' infrastructure.
This position is part of a team providing Mainframe Operations support for system and customer batch processing. System and online monitoring, batch ABEND & recovery and system restarts. Individual will be responsible for interacting with the internal and external customers directly in relation to system and batch related requests, problems, and natural processing on the Mainframe platform.
Your day-to-day role will expose you to a diverse mix of client solutions and multiple vendor technologies. In addition to our online training portal - 'Ensono University', you'll be supported by both internal and external training. Longer term objectives will concentrate on helping you develop the skills and experience necessary for you to progress on your chosen career path.
Required Skills
Minimum 3- 5 years of experience in Mainframe Operations.
Candidates should possess strong knowledge on Mainframe Operations; Batch monitoring, Console Operations, Ad hoc job Scheduling and IPL Activities.
Extensively worked on any of the Scheduling OPC / CA7/ ZEKE/ Control-M / ESP tool for Production / Batch Monitoring.
Strong knowledge in Console Operations and should worked in complex Sysplex environment.
Able to provide 2nd Level support for System and online monitoring, batch ABEND & recovery and system restarts.
Strong knowledge on MVS, VTAM, JCL, IPL, HMC Concepts, TSO, JES2, CICS, TAPE, SDSF.
Able to understand the JCL structure and do necessary changes per instructions from application programmer.
Sound knowledge on all ITIL process, Problem/Incident/Change.
Ready to work in 24×7 environments.
To operate effectively as an operations Technician
Check each system for outstanding messages and or batch abends on a regular basis.
Scan batch output to find actual cause of failure.
Push critical batch in order to meet SLA's
Able to understand and perform customers documented procedures.
Able Identify task or issues that can be improved and send ticket to correct team.
Able to determine quickly the severity of a problem and make appropriate escalations.
Run Client Batch Schedules
Triage for job errors and user situations
Monitor Batch / Monitor Systems / Monitor alerts
Start and Stop Subsystems (JES, IMS, DB2)
Create and/or manage Incident & Request tickets
Provide client reporting (Batch)
Ad hoc job Scheduling
Printing Support / Schedule restores / Project work
Break-fix support / Application Startup/Shutdown
Soft Skills
Excellent oral / written communication, interpersonal and time-management skills.
• Ability to work in a flexible, team-oriented and constantly changing environment.
• Ability to communicate effectively and consistently with all levels of the organization, and to work independently without direct supervision.
• Ability to support and help the senior team members in correction of production incidents.
• Good technical writing and documentation skills and willingness to adequately document all work performed.
Shift Timing- 24*7 Rotational Shift
We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request
JR014339