About the role
Why UKG
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
Job Summary
The Senior Systems Analyst, Procurement Operations will help the Sourcing & Procurement organization maximize the value of its workflow, reporting, and procurement technology. Reporting to the Manager, Data & Analytics and Procurement Systems, this role will manage the intake, analysis, coordination, and delivery of system and process enhancements that improve procurement execution, visibility, compliance, and stakeholder experience.
The Senior Systems Analyst will serve as a connector between Procurement Operations, Category Managers, Finance, Accounts Payable, Technology, and business stakeholders. The role will translate business needs into structured requirements, workflows, system changes, reports, automations, and operating procedures. Success requires strong organization, analytical thinking, attention to detail, change leadership, and the ability to bring structure to ambiguous or fast-moving initiatives.
Key Responsibilities
Portfolio, Intake, and Initiative Management
• Orchestrate the intake process for new Procurement Operations requests, system enhancements, reporting needs, process issues, and special projects.
• Maintain a structured portfolio of active and planned initiatives, including priorities, owners, milestones, dependencies, decisions, risks, issues, and expected outcomes.
• Develop practical workflows and governance routines that improve transparency, prioritization, sequencing, and timely delivery of procurement initiatives.
• Prepare status updates, decision materials, action logs, and executive-ready communications for Procurement leaders and cross-functional stakeholders.
• Facilitate recurring working sessions and follow up on decisions and actions to keep initiatives moving to completion.
Systems Analysis and Process Design
• Gather and document business requirements for procurement workflow, ERP, spend analytics, reporting, supplier, Accounts Payable, and related systems.
• Map current and future-state processes, identify pain points and control gaps, and recommend practical improvements to reduce cycle time, rework, and manual effort.
• Translate requirements into clear user stories, functional specifications, acceptance criteria, process diagrams, and configuration or development requests.
• Partner with system owners and Technology to evaluate options, clarify feasibility, manage dependencies, and support prioritization decisions.
• Help ensure system design supports Procurement policies, approval requirements, category management, data quality, auditability, and the needs of global stakeholders.
Testing, Implementation, and Adoption
• Coordinate testing and UAT for system enhancements, workflow changes, integrations, reports, and automations.
• Develop test scenarios, expected results, defect logs, resolution tracking, and go-live readiness assessments.
• Support implementation planning, stakeholder communications, training materials, standard operating procedures, and post-implementation adoption.
• Monitor results after implementation and confirm that changes achieve expected outcomes without introducing new operational or control issues.
• Maintain accurate documentation of system functionality, business rules, process ownership, and change history.
Automation and Operational Improvement
• Identify repeatable, manual, and error-prone activities that can be simplified or automated through workflow, integrations, reporting, or low-code solutions.
• Partner with Procurement Operations, Accounts Payable, Finance, and Technology to design and implement practical automations that improve accuracy and timeliness.
• Use operational data and stakeholder feedback to identify root causes of delays, duplicate work, missing information, approval bottlenecks, and compliance risk.
• Support continuous improvement initiatives and help measure the impact of changes on cycle time, quality, adoption, workload, and stakeholder experience.
Stakeholder Partnership and Change Management
• Build trusted relationships with Category Managers, Procurement Operations, Finance, Accounts Payable, Technology, and business stakeholders.
• Explain system and process changes clearly, tailor communications to the audience, and help stakeholders understand their responsibilities.
• Raise risks and dependencies early, facilitate resolution across teams, and maintain momentum when priorities or requirements change.
• Support the rollout of workflow tools, reporting processes, procurement controls, and other initiatives that improve how the organization operates.
Qualifications
• Bachelor's degree in Business, Management, Supply Chain Management, Information Systems, Process Improvement, or a related field.
• 4+ years of experience in Procurement Operations, Business Analysis, Systems Analysis, Project Management, Change Management, Process Improvement, or a related role.
• Experience implementing or improving workflow tools, procurement systems, ERP processes, reporting solutions, or software used across multiple teams.
• Experience gathering requirements, documenting processes, coordinating testing and UAT, managing defects, and supporting implementation and adoption.
• Strong organizational skills and the ability to structure workflows, manage multiple priorities, and deliver work to defined timelines.
• Strong analytical, problem-solving, communication, facilitation, and stakeholder management skills.
• Ability to work effectively across functions and influence decisions without direct authority.
• Proficiency with Microsoft Excel, including pivot tables, lookups, formulas, data manipulation, and analysis of operational data.
• Ability to navigate ambiguity, learn new systems quickly, and convert business problems into practical process or technology solutions.
Preferred Qualifications
• Experience with procurement workflow orchestration, spend analytics, ERP, Accounts Payable, invoice automation, supplier management, or contract lifecycle systems.
• Experience with Microsoft Power Automate, Power Apps, Power BI, SQL, APIs, or other automation and data tools.
• Experience supporting procurement compliance, SOX controls, audit remediation, Accounts Payable initiatives, or policy implementations.
• Experience working in a global organization with geographically distributed stakeholders and shared-service operations.
• Lean Six Sigma, PMP, CIPS, APICS, business analysis, or other relevant certification.
Company Overview
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com