About the role
How We Work At Chick-fil-A
Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first.
Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Overview
The Project Lead, Staff Learning Infrastructure plays a critical role in enabling scalable, effective delivery operations across the Staff Learning workstream. This role is responsible for designing and optimizing systems that support coordinated learning delivery, capacity tracking, and operational health. It operates with a high degree of autonomy, owning infrastructure processes that bridge Strategy, Design, and Delivery teams to ensure consistency and alignment. As the Staff Learning function grows in complexity, this role serves as both a strategic partner and operational leader, consulting on workflows, improving visibility into team workload, and building tools that enable continuous improvement. The role requires strong systems thinking, stakeholder management, and a deep focus on scalability and effectiveness as Staff Learning operations continue to evolve.
Responsibilities
Lead operational coordination across Staff Learning programs to ensure consistent, scalable delivery execution.
Design and manage systems that track capacity, workload, and resource allocation across multiple learning workstreams.
Consult on workflow design and logistics planning to optimize how learning programs are developed and delivered.
Build and maintain tools, templates, and infrastructure that standardize program delivery and improve efficiency.
Partner with Strategy, Design, and Delivery teams to align infrastructure systems with evolving business and learner needs.
Identify and implement process improvements that enhance operational agility and reduce inefficiencies.
Act as a liaison between Staff Learning, Operations, and Strategy & Transformation to ensure cohesive, aligned delivery practices.
Monitor and report on operational health metrics, supporting governance and accountability across the learning ecosystem.
Manage third-party logistics vendor relationships, including contract negotiation, budget oversight, service level monitoring, and alignment of deliverables to program needs.
Required Qualifications (Knowledge, Skills, & Abilities)
5-7 years of experience in learning operations, project coordination, or program management
Strong knowledge of learning delivery processes, capacity planning, and workflow optimization
Proficient in project and knowledge management tools (e.g., SharePoint, MS Suite)
Demonstrated ability to design scalable tools, templates, and operational systems
Excellent coordination, communication, and stakeholder engagement skills
Data-informed decision-maker with strong organizational and systems thinking
Ability to operate autonomously and lead cross-functional alignment
Required Years of Experience
3
Travel Requirements
10%
Required Level of Education
Bachelor's degree or equivalent experience
Preferred Level of Education
Bachelor's Degree
Required Major/Concentration
Business, Learning & Development, or Organizational Development.
Relocation Assistance Provided
No