About the role
Working hours will align with Eastern Time
JOB OVERVIEW
This position is responsible for processing Medical Equipment Orders that are sent in by the Medical Sales Consultants. These orders are processed by an Equipment Coordinator because of the special criteria such as (special cost, staging the equipment in a center, or needing special shipping requirements such as lift gate, inside delivery, set up).
KEY RESPONSIBILITIES
60%
Are responsible for processing Medical Equipment Orders from the Sales Consultants. A Purchase Agreement is received from the Sales Rep with all required information to process the order.
• The Equipment Coordinator must analyze and determine method of procurement using available inventory in an equipment warehouse or to create a supplier purchase order to complete the order for shipment.
• Review account credit status to confirm the order may be entered and approved by the credit department.
• Procures product to complete the customer's orders by processing purchase orders with vendors, ordering from or distribution centers and reserving inventory in equipment centers.
• Prioritizing and meeting delivery request by communicating with sales suppliers and equipment warehouses for delivery of equipment orders.
• Handle post order delivery request including replacement orders, credits and rebill of invoices.
• Reviews product to validate items can be placed with the equipment team and to confirm customer is licensed to accept product on equipment orders.
20%
Receives a high volume of requests from Fields Sales Consultants via ACD system, e-mail or fax requesting specific equipment products and to check order status
10%
Reviews all equipment back orders utilizing appropriate reports (open PO's and open Order report)..
5%
Efficiently solve problems related to equipment orders and commutates with our Credit Department, Accounts Payable and Commission teams.
5%
Handles item inquiries, including questions, concerns and searches of products and order status.
SPECIFIC KNOWLEDGE & SKILLS
• Good telephone etiquette.
• Ability to learn applicable computer systems.
• Purchasing and parts ordering.
GENERAL SKILLS & COMPETENCIES
Very good time management skills and the ability to prioritize work and meet deadlines
Very good attention to detail and accuracy
Customer service oriented and ability to work with complex issues
Ability to plan and arrange activities
Very good interpersonal communication skills
Very good written and verbal communication skills
Ability to maintain confidential and highly sensitive information
Ability to work in a team environment
Ability to multi-task
• Establish productive working relationships at multiple levels within the organization
WORK EXPERIENCE
Typically 2 or more years of related experience.
PREFERRED EDUCATION
Typically High School education, vocational training and/or on-the-job training.
TRAVEL / PHYSICAL DEMANDS
Travel typically less than 10%. Office environment. No special physical demands required.
The posted range for this position is $35093-$54834 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc. Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers
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