About the role
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role
The Platform Associate Resident Consultant is an embedded technical advisor who partners closely with strategic customers to maximize the value of their CrowdStrike Falcon investment. This role combines specialized expertise with technical consulting to drive successful CrowdStrike Falcon adoption, optimization, and ongoing operational excellence. The associate resident consultant will have familiarity of all Falcon modules and deep knowledge in a few areas, such as Endpoint, Identity, or Cloud, and is responsible for the planning, deployment, implementation, and operational support of the customer's Falcon environment.
What You'll Do
Customer Partnership & Strategy
Serve as the primary technical advisor for assigned strategic customer accounts
Develop and maintain trusted advisor relationships with customer security teams and leadership
Understand customer security operations workflows, use cases, and business objectives
Mentor customer teams on Falcon best practices and threat hunting techniques
Technical Implementation & Optimization
Providing technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike Falcon platform and associated applications
Assisting customer with operationalizing all modules of the Falcon platform
Troubleshoot customer issues across small to large enterprises
Utilize and engineer native and 3rd party software deployment technologies
Develop scripting and application solutions using Falcon APIs
Customer project planning and status
Work closely and collaboratively with customer information technology teams
Leverage CrowdStrike applications (Exposure Management, for example) provide support to customers in vulnerability and asset management
Assist customers with the integration of CrowdStrike into existing tools
Guide customer leads with incident management functions
Work closely and collaboratively with Professional Services team to develop customer facing collateral
What You'll Need
Technical Skills
Bachelor's degree, in Computer Science, Information Technology, Cybersecurity or a related field, and/or equivalent military or work experience
2+ years of experience with relevant security applications, which could include endpoint, identity, cloud, SIEM, etc.
Basic understanding of software deployment technologies
Knowledgeable on Windows, Mac, and Linux platforms
Experience in computer and network systems security
Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Consulting Skills
Exceptional communication skills with ability to explain technical concepts to varied audiences
Strong presentation and training delivery capabilities
Self-motivated with excellent time management and prioritization skills
Customer-focused mindset with commitment to driving customer success
Ability to work independently in a remote/embedded environment
Strong problem-solving and analytical thinking abilities
Proactive and thorough ability to manage work and prioritize customer projects
High level of motivation; self-starter; results driven
Ability to travel up to 20% of the time
Bonus Points
Endpoint Security: Falcon platform (preferred), AV, and EDR solutions
Software Deployment: SCCM, Group Policy, McAfee EPO, IBM BigFix, Puppet, Chef, Citrix, PDQ, PsExec
Development: PowerShell, Python, Bash, Batch
Technologies: Experience with Host based firewall, File Integrity Management, Data Protection, Vulnerability Management, Attack Surface Management, IT Automation
Database: SIEM, MSSQL, Splunk, LogScale
Identity: Identity, Active Directory, Azure-AD, SSO
Cloud: AWS, Azure, and GCP
Currently have or can obtain necessary security clearances, per customer requirement
#LI-DL1
#LI-Remote
This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.
Benefits of Working at CrowdStrike
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
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