About the role
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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
As a Manager, Human-Centered Change Management, you will serve as a strategic advisor, partnering with Salesforce customers to optimize platform value realization through the design and implementation of change strategies that prioritize the human aspect of transformative change. Working collaboratively with customers and Salesforce delivery teams, you will drive impactful team dynamics, cultivate awareness, and secure alignment with a unified change vision. Leading essential change management and enablement initiatives, you will establish the groundwork for successful and enduring change adoption, using AI-enabled delivery practices. Additionally, you will provide guidance, coaching, and mentorship to members of the project team.
Responsibilities
Strategic Change Leadership
Partner with customers to develop and execute comprehensive change management strategies aligned with organizational goals and Salesforce platform implementation.
Analyze the human impact of technological changes and develop adaptive strategies to address organizational challenges.
Proactive Engagement and Team Building
Proactively foster high-impact team dynamics, building awareness and securing buy-in for shared change objectives.
Collaborate closely with customers and Salesforce delivery teams to ensure alignment and commitment to the change vision.
Key Change Management Initiatives
Lead critical change management and enablement activities to facilitate successful and sustained change adoption.
Design and implement tailored training programs for stakeholders at all levels to ensure effective utilization of Salesforce platform capabilities.
Collaborate with UI/UX designers to align user experience design with change management strategies, ensuring user-centric adoption of Salesforce solutions.
Oversight and Mentoring
Provide oversight, coaching, and mentoring to project team members, guiding them in executing change management strategies effectively.
Foster a culture of continuous learning and development within the project team.
Facilitate the integration of change management processes into Salesforce.com projects.
Work closely with Salesforce.com administrators, BAs, Solutions Architects and developers to understand system changes and ensure alignment with change management strategies.
Support team upskilling in user experience principles to strengthen collaboration with design teams and improve the effectiveness of training, communications, and adoption strategies.
Qualifications
Prosci Certification or equivalent is mandatory, with demonstrated expertise in change management and training within the context of technology implementations. Salesforce experience is highly desirable.
Background in technology or digital transformation projects, showcasing advanced problem-solving abilities and analytical acumen.
Minimum of 5 years of dedicated experience in change management, with a strong foundation in Instructional Design.
Excellent communication and interpersonal skills, with a proven ability to collaborate effectively across cross-functional teams.
Awareness and practical exposure to AI-enabled delivery tools (e.g., Gemini, Notebook LM, Claude) and an Agentic Delivery mindset.
Education
Bachelor's degree in Business Administration, Information Technology, or a related field is required. A Master's degree is considered advantageous.
Overview
The Manager, Human-Centered Change Management, is a pivotal leader who drives transformative change within organizations by prioritizing the human aspect of change and ensuring alignment with organizational goals and Salesforce platform capabilities. If you are a seasoned Change Management Professional with a track record of success in guiding organizations through complex technology implementations, we invite you to apply and contribute to our mission of driving impactful and sustainable change.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.