About the role
Our Story
At Alight, we believe a company's success starts with its people. Alight embraces values that come directly from our people - purposeful, human, united and growth-minded - reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.
Our Benefits
With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization.
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.
Great Place to Work
Thanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For." To learn more about our company culture and awards Click Here.
We invite you to join our team! Learn more at careers.alight.com .
Role Overview
The Director, Health Navigation Solutions Technology & Engineering is accountable for the technology strategy, engineering delivery, modernization, and reliability of Alight's Health Navigation solutions. This leader translates product and business priorities into scalable, secure solutions that improve participant, client, and operational outcomes.
Working across Product, Operations, Delivery, Data and AI, and enterprise technology teams, the Director balances near-term delivery and stability with long-term modernization, simplification, and innovation.
Purpose and Strategic Outcomes
Develop and execute the Health Navigation technology roadmap, aligned with product strategy, client commitments, and enterprise priorities.
Evolve Health Navigation toward scalable, secure, composable, and reusable platform capabilities while reducing complexity and technical debt.
Accelerate product delivery, engineering productivity, and operational efficiency through modern engineering practices, automation, and responsible AI adoption.
Deliver reliable, resilient, and cost-effective solutions that improve participant and client outcomes.
Solution Engineering and Architecture
Own end-to-end engineering execution for Health Navigation, including architecture, application engineering, integrations, and platform support.
Translate product and business strategy into a sequenced, measurable technology roadmap.
Ensure solutions are scalable, resilient, extensible, secure, and supportable.
Drive modernization, simplification, standardization, and reuse through shared services, APIs, components, and enterprise platforms.
Establish engineering, architecture, quality, DevSecOps, observability, and documentation standards.
Product, Delivery, Data and AI Alignment
Partner with Product, Delivery, and Operations to translate roadmaps into scalable, configurable, and operable solutions.
Collaborate with Data and AI leaders to embed data, analytics, AI, and GenAI into participant journeys and business processes.
Use AI and automation to improve participant experience, operational efficiency, decision support, and engineering productivity.
Promote responsible AI-assisted development, testing, support, and operational practices aligned with security, privacy, risk, and governance standards.
Reliability, Security and Operational Excellence
Own solution availability, performance, resiliency, capacity, observability, security, and production readiness.
Partner with enterprise technology and support teams to establish effective build-to-run handoffs and clear L1, L2, and L3 accountability.
Drive timely incident resolution, disciplined root-cause analysis, sustained remediation, and continuous improvement using service, quality, delivery, and cost metrics.
Ensure compliance with enterprise security, privacy, risk, architecture, and governance requirements.
Client, Business and Delivery Impact
Serve as the primary technology partner to Health Navigation leadership, providing clear recommendations, trade-offs, risks, and delivery commitments.
Support client engagements related to solution capabilities, roadmap, innovation, service health, and contractual commitments.
Manage strategic vendors and delivery partners for outcomes, quality, capacity, commercial performance, and risk.
Communicate progress, dependencies, decisions, and recommendations clearly to senior leaders and cross-functional stakeholders.
Leadership and Organizational Impact
Build and develop a high-performing organization of engineering managers, architects, engineers, and technical professionals.
Establish clear roles, decision rights, and accountability across internal and partner teams.
Lead organizational design, workforce planning, succession, talent development, performance management, and retention.
Foster a culture of ownership, innovation, engineering excellence, continuous improvement, and client focus.
Lead organizational and technology change through clear communication, disciplined execution, and stakeholder engagement.
Experience and Qualifications
10+ years of progressive technology and engineering leadership experience in large-scale enterprise environments, including responsibility for client-facing platforms or solutions.
Proven experience leading software engineering, solution architecture, modernization, production reliability, and complex technology delivery at scale.
Proven knowledge of modern architectures and engineering practices, including cloud, APIs, microservices, integrations, data platforms, DevSecOps, observability, and AI/ML.
Demonstrated success translating product and business strategy into executable technology roadmaps and measurable outcomes. Experience managing strategic vendors, delivery partners, budgets, capacity, and commercial outcomes.
Experience in healthcare, health navigation, benefits administration, clinical solutions, or customer engagement platforms is preferred.
Bachelor's degree in computer science, engineering, information systems, or a related field, or equivalent practical experience; advanced degree preferred.
Application and Interview
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.
Our commitment to Inclusion
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com .
Equal Opportunity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum
175,000.00 USD
Maximum
195,000.00 USD
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight
DISCLAIMER
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.