About the role
This position involves managing client payment deductions and discrepancies in Accounts Receivable. It involves investigating shortages, pricing issues, vendor compliance issues, and maintaining a professional relationship with all internal and external customers. A successful candidate will have excellent analytical skills and be able to quickly maneuver in a fast-paced environment. This individual should have a positive attitude and be able to grow their skill set while in the position.
Responsibilities
Process high-volume deductions, identify process issues, and escalate concerns to management with recommended action plans
Provide portfolio updates on open issues
Document work accurately in the system to maintain visibility across the AR team
Work on customer deductions to maximize repayment and on-time disputes.
Acquire deduction backup from various sources (email, customer website, and mail)
Determine validity of deductions according to established guidelines
Dispute invalid deductions with the customer within customer deadlines
Perform research on reoccurring deductions, identify trends, and help determine root causes.
Recommend solutions to prevent deductions from continuing
Ensure deductions workload is prioritized by vendor portal deadline.
Assist in gathering and compiling documents as requested in yearly audits
Communicate clearly and effectively, both verbally and in writing, with customers and internal business partners
Build and maintain effective customer relationships to resolve discrepancies
Ad-Hoc requests as assigned by Management
Requirements
High school diploma or equivalent required; associate or bachelor's degree preferred.
2+ years of Accounts Receivable, Deduction Management, Collection, or customer claims experience
Working knowledge of deduction processing with big box stores a plus
Strong analytical and problem-solving skills to identify and resolve discrepancies
Knowledge of Microsoft Office (intermediate Excel Skills), NetSuite, and High Radius
Knowledge of warehouse pick, stage, load and shipping processes
Highly organized with a keen eye for detail; able to prioritize multiple responsibilities, adapt to interruptions, and consistently deliver accurate work within established deadlines.
Daily contact requires courtesy, discretion, and sound judgment
Excellent interpersonal and communication skills, and be flexible to change
Ability to comply with all company policies and procedures
Pay and Benefits
US$25.00 - US$27.00 Hourly
Final compensation offered will be determined based on a number of job-related factors, including the candidate's skills, experience, and qualifications. Employees in this role are eligible to participate in the company's benefits program, which includes medical, dental, and vision insurance, 401(k) with company matching, accrued vacation, floating holidays, and designated company holidays.
Offer contingent on successful completion of a background and credit check.
Life at Bradshaw Home
At Bradshaw Home, we're proud of our culture of collaboration, growth, and innovation. Recognized as a Great Place to Work®, we believe in supporting our people just as much as we support our customers.
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Bradshaw Home is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable law.
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