About the role
ABOUT SOTHEBY'S
Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.
The Bids & Client Services Department is the first and most highly visible contributor to the client experience at Sotheby’s London. We are seeking a poised and professional Client Services Liaison to join our front of house team at Sotheby’s New Bond Street in London. As the first point of contact for clients, visitors, and guests, the Client Liaison plays a vital role in upholding the Sotheby’s standard of excellence, ensuring a welcoming and seamless experience from the moment they enter the building.
This is a full-time position working 40hrs per week Monday to Friday
KEY RESPONSIBILITIES
Greet and direct clients, visitors, and staff with warmth, professionalism and discretion.
Manage incoming calls, emails, and general inquiries, providing information or directing them appropriately.
Assist clients with general inquiries through the possession of thorough and current knowledge of the Company’s international sale and exhibition calendars, special events, departments, personnel and their building locations, names and titles of Sotheby’s senior management and executive officers.
Performing Valuations desk research, liaising with relevant Specialist, or providing alternative referrals
Handling, unpacking and labelling incoming property according to training and established procedures
Maintain fluid operation of Sotheby’s front of house spaces ensuring they reflect Sotheby’s brand and client experience standards.
Coordinate visitor access, including security protocols and visitor registration.
Support London auctions by processing and executing in-person paddle and bid registrations, operating Sotheby's online bidding platform, and providing back-office/Bids support where needed.
Accountable to demonstrate a thorough understanding of the Company’s domestic and international auction process to effectively communicate with existing and potential clients.
Support administrative tasks for the team inclusive of organising auction calendar invites, coordinating office supply orders, updating daily reference materials and reports.
Responsible for exhibition-related activities including: knowledge of department experts, sale highlights and lot locations; creation of new client accounts
Coordinate with Specialist and Non-Specialist departments to ensure that clients’ needs are met
Proactively address client concerns and issues as appropriate and take ownership of solving the clients’ issue
Contribute to new Client Experience initiatives and trainings as directed by manager
Providing Cashiers desk support as necessary
Occasionally supporting Cloakroom as necessary
Participate in ad hoc projects as needed
Must adhere to required front of house attire during all working hours
Must be available to work onsite, with a projected schedule of Monday to Friday. Available to work early mornings, evenings, and weekends as necessary.
QUALIFICATIONS
Superior interpersonal and communication skills with a pleasant client service-oriented attitude
Proven experience employing problem solving skills when dealing with internal and external clients
Team player with a positive working rapport with colleagues
Educated to degree level (or equivalent)
Calm demeanor with an ability to multi-task in a high traffic environment
Process driven, logical thinker
Strong comfort with Microsoft Office & Google Suite - prior experience with SAP, Salesforce, Freshdesk, Client Databases, or other Sotheby’s systems is preferable
General knowledge of art history and art market preferred
Previous experience in a client service driven industry
Foreign language(s) a plus
To view our Candidate Privacy Notice for the US, please click here.
To view our Candidate Privacy Notice for the UK, Hong Kong, France and Switzerland, please click here.
The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.