About the role
The NeoCloud Global Account Manager (GAM) ) is accountable for the worldwide Services business performance of assigned strategic accounts, including all associated Services KPIs: Services Order Intake, Recurring Order Intake, Digital Impact, Saturation Plan deployment and Services Ratio; Success is achieved through leadership, influence, alignment and execution with Regional and Country organizations.
Key Responsibilities
Business Growth & Account Development
Drive customer lifecycle value by maximizing installed base penetration, recurring revenue expansion, renewal rates and adoption of digital services solutions.
Monitor and drive the overall Services performance of assigned accounts, ensuring achievement of Order Intake, Recurring Revenue, Digital Impact, Services Ratio, Saturation Plan and profitability objectives.
Identify and qualify short-term opportunities that generate rapid business impact and contribute to return on investment.
Own the executive Services relationship strategy for the account, establishing trusted advisor status with customer executives and coordinating executive-to-executive engagement across Schneider Electric.
Act as the primary escalation point for global commercial, organizational and customer issues impacting account performance, facilitating rapid resolution across functions, regions and countries.
Build and regularly review the Strategic Account Plan jointly with the Strategic Account Executive (SAE), Regional KAMs, Country teams, Program Managers and Solution Architects to ensure local ownership and execution. Include a multi-year Services Saturation Plan for each account, identifying opportunities from installed base knowledge, modernization, digitization, asset performance management and recurring services contracts.
Translate the global account strategy into actionable regional and country growth plans with clear priorities, accountabilities and expected outcomes.
Develop, qualify and convert a robust global Services pipeline, leveraging country and regional sales organizations to maximize opportunity creation and conversion.
Opportunity Leadership & Commercial Execution
Influence strategic CapEx projects at an early stage, working closely with Opportunity Owners, Solution Architects, Tendering teams and Country Services organizations to ensure Services offerings are embedded in customer solutions. Support Opportunity Owners in SOC preparation and actively participate on it and contribute to the development of the compelling customer value proposition
Coordinate and functionally lead Services Tendering resources engaged on strategic opportunities.
Define pricing and negotiation strategies in alignment with regional and country sales leadership.
Secure all required approvals and governance validations in accordance with Global Services and Group processes (RITE, DoA, etc.).
Lead commercial and contractual negotiations jointly with Regional and Country stakeholders through contract award.
Ensure targeted booked Gross Margin (GM CCO) levels are achieved and support a seamless handover to Operations.
Regional & Country Collaboration
Build strong engagement with Regional and Country Services organizations, ensuring alignment between global account priorities and local business objectives.
Lead the Global Services Virtual Account Team, defining account priorities, mobilizing resources and ensuring coordinated execution across all regions and countries.
Establish a collaborative operating model with Regional V1/V2 leaders, Country Service VPs and Account teams to drive account penetration and opportunity execution.
Facilitate regular account reviews with countries and regions to monitor pipeline health, business performance, key pursuits and resource allocation.
Promote accountability and shared ownership of account results across Global, Regional and Country stakeholders.
Act as the voice of the customer internally and the voice of the countries within the global account strategy, ensuring mutual alignment and value creation
Key Stakeholders
The Global Account Manager works in close collaboration with
Strategic Account Executive (SAE) and Regional Key Account Managers responsible for the account.
Regional and Country Services Leaders (V1/V2), Country Service VPs and local sales teams.
Segment Presidents and key Segment stakeholders.
Program Managers, Solution Architects, Tendering teams and Lines of Business.
Global Services leadership and the broader Services community supporting the selected accounts
Bring your strategic sales expertise to a team that's ready to support your success - apply today!
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life's challenges.
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Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.
Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation , and initiatives that support youth education.
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IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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