About the role
Overview
Digital Payments is a division of the Savings & Membership Department with a focus on providing personalized, scalable, and secure Money Movement experiences that enable Navy Federal to continuously exceed members' evolving payment expectations. Our objective is to create integrated payment experiences, improving the speed and transparency of members' money movement. To enable payment innovation, we work horizontally across the organization and form strategic (third-party) partnerships; ensuring Navy Federal remains top-of-wallet and top-of-mind for members' payment needs.
Today, Digital Payments currently provide money movement capabilities via ACH, wires, Western unions, and cashier's checks. Strategically, we are driving towards providing additional enhanced faster payments to meet the needs of our members. Fast payments are payments in which the transmission of the payment message and the availability of final funds to the payee occur in real-time, or near real-time. Digital Payments implemented real-time payment capabilities in 2023, via the RTP network (Receive, Corporate Send, Request for Payment) and FedNow in 2024. In addition to these new real-time capabilities, Digital Payments will also be providing support for Zelle, Web Bill Pay, and internal transfer operations.
This role will be a member of the Digital Payments Operations group but with strong connections and synergies with the Product Strategy team and Business Operations Analysis team. Responsibilities will include analyzing historical data, implementation schedules, and industry benchmarks and trends to identify and recommend optimal operational support structures across all operational capabilities.
The Summer Associate will work closely with both operational areas and product strategy to understand current and future processes and support needs for a streamlined effective operational structure. Areas of focus may include evaluating a faster payments landscape, optimizing workforce forecasts, and integrating support capabilities (e.g., reporting, quality assurance, audits, risk). It will be essential for the team member in this position to be strong analytically, with an ability to bridge strategy and operations, and be able to connect the details in the data to the bigger picture business trends to identify data-driven recommendations.
The Summer Associate Program is a 12-week internship program beginning in May 2027 and ending in August 2027. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2027 or later.
Responsibilities
Assess the Digital Payments Operations current organization structure against future core strategies, and capabilities roadmap and identify trends and emerging requirements that will require operational support.
Analyze current production data and industry best practices to understand, predict, and identify opportunities to influence production optimization, fraud/scam identification and minimization, training, upskilling/reskilling personnel, and impact on support operations (e.g., risk, reporting, audits)
Understand the Navy Federal business unit dependencies across and how the Digital Payments core strategies and future operational design are affected.
Develop recommendations for team formations, shift patterns, lines of reporting, reporting, and communication strategies that align with strategic initiatives and future capability implementation.
Develop and present proposals on findings from data analysis and research to management up to and including senior executives.
Become integrated into and participate in the day-to-day strategy, analysis, and operations of the team.
Perform other similar duties as assigned
Qualifications
Currently pursuing a bachelor's degree in a related field
Experience with operational research, analysis, organizational design, and process improvement
Experience using data and analytic tools such as Excel, PowerBI, SQL, SPSS Modeler, R, or Tableau
Good communication and presentation skills
Comfort with organizational design, data gathering and analysis, and telling stories
Ability to work independently and think outside of the box
Strong strategic, operational, and analytical thinking skills
Basic knowledge of financial services/payments is a plus
Additional Information
Hours
Monday - Friday, 8:00AM - 4:30 PM CT
Location
820 Follin Lane, Vienna, VA 22180
5550 Heritage Oaks Dr Pensacola, FL 32526
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.