About the role
Responsibilities
About the Team
TikTok Shop's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers, and creators.
As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.
Applications are reviewed on a rolling basis, so we encourage you to apply early.
Responsibilities
- Support daily monitoring and investigation of seller and product risk cases across Southeast Asia (SEA) markets, including escalations, case reviews, and identification of similar or high-risk sellers and listings, with AI tools used where helpful to improve efficiency.
- Assist in handling urgent and high-visibility cases, such as government recalls, PR issues, and other high-risk situations, and help coordinate timely follow-up actions.
- Support day-to-day operational work, including escalated case reviews, configuration updates, and process troubleshooting.
- Prepare reports, trackers, and summaries on case status, risk trends, and market comparisons to support team reviews and leadership updates; help document and improve internal workflows and SOPs, using AI tools to reduce manual effort and improve efficiency.
- Support the development and improvement of agentic tools and workflows by validating cases, refining logic, and carrying out iterations to improve accuracy and performance.
Qualifications
Minimum Qualification(s)
- Currently pursuing or recently completed a Bachelor's degree.
- Detail-oriented with a strong sense of curiosity and critical thinking.
- Ability to work independently and follow through on investigative tasks.
- Strong analytical skills with proficiency in Excel and/or SQL.
Preferred Qualification(s)
- Experience in e-commerce or technology-related roles or prior exposure as an online seller or listing on platforms.
- Interest in platform governance, risk, or operational policy.
- Keen interest in AI is a plus.
- Ability to thrive in a fast-paced, ambiguous environment.
If you have any questions, please reach out to us at apac earlycareers@tiktok.com