About the role
JOB DESCRIPTION
Location: Melbourne, Yarra Falls (Hybrid)
In this position, you'll be based in our Melbourne office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Do you like helping people?
Are you good at communicating with people?
Would you like to belong to a first class, friendly customer service team?
Full-time position available at our Yarra Falls office.
Free onsite parking and gym.
A role you will love
We are seeking experienced customer service professionals for our customer call centre in Melbourne. You will be the first point of contact for customers who phone, email or make online queries regarding their accounts. Your main responsibility will be to ensure excellent customer service is provided by coaching and supporting your colleagues. This role supports customers across Western Australia and requires flexibility to work in WA business hours.
Some of your key responsibilities may include
Responding to phone, email and webchat enquiries from customers
Identify and support customers with complex needs and refer them to appropriate support services
Drive customer satisfaction through provision of quality service to our internal and external clients
Actively participate in team discussions, meetings, and other team forums to impart knowledge and ideas that result in team decisions
Be engaged in own development and identify areas for improvement
Continuously look for improvement opportunities to improve productivity, quality and timely production for each service provided
What will you bring to the role?
Outstanding listening, oral and written communication skills for gathering and providing information
A passion for providing a fantastic customer experience
Fast learner and able to adapt to new systems and processes
A high level of initiative, tackling problems in a methodical and logical manner
High energy and motivation to succeed
Strong attention to detail and an underlying commitment to delivering quality outcomes
Availability to work Western Australian business hours, with shifts typically rostered between 10:00am and 8:00pm (Melbourne time).
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.