About the role
Company Description
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Team
At the heart of our company, the Global People & Culture (P&C) team partners with employees across the business to deliver a meaningful, end-to-end employee experience. We live our values every day and are committed to creating a workplace where everyone feels they truly belong. As part of our team, you’ll be encouraged to challenge the status quo, bring fresh, progressive thinking, and help drive impactful change. With a presence in over 30 countries and supporting more than 30,000 employees globally, our work has real scale and influence. We’re passionate about building an environment that amplifies purpose, passion, and play in every aspect of the employee experience. We value meaningful work, personalized career growth, and the opportunity to shape a world-class People & Culture organization.
Everyday, our Global People & Culture team role models the following strategic pillars:
Performance and Growth: Attract and retain the best of the best. Support and inspire them to grow and contribute at the highest level
Leadership Development: Cultivate skills and capabilities that make exceptional, innovative leaders
Total Rewards: Reward and incentivize our people when and how it matters
People Systems: Create integrated systems and processes that are intuitive and effective, and that yield actionable insights, designed with our people at the center
Operational Excellence: Execute with excellence, fostering a culture of collaboration while empowering our people
Job Description
The Opportunity
Responsible for leading the delivery of People & Culture Operations services across China and Hong Kong. This role acts as the primary operational partner for employee lifecycle administration, Workday governance, employee and manager support, and operational compliance. The Partner, P&C Operations serves as the local operational lead, ensuring consistent service delivery, data integrity and process standardization while supporting regional P&C Operations priorities.
What Your Impact Will Be
Act as the operational lead for P&C Operations activities across China and Hong Kong.
Coordinate onboarding, offboarding and employee lifecycle administration processes.
Manage Workday transactions, organisational changes and employee data updates.
Support employee and manager inquiries and case management activities.
Ensure compliance with local employment requirements and operational processes.
Monitor data integrity and identify opportunities to improve quality and efficiency.
Support audit, reporting and governance activities.
Partner with Talent Acquisition, Payroll, Compensation & Benefits and Business Partners to ensure seamless employee experiences.
Identify opportunities for process standardisation and continuous improvement.
Provide coaching and guidance to Operations Coordinators as required.
Support implementation of regional P&C Operations initiatives and service delivery standards.
Qualifications
What We’re Looking For
Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
Bachelor's Degree in Human Resources, Business Administration or a related discipline.
5+ years of People & Culture / Human Resources experience.
Experience supporting employee lifecycle administration and HR operations.
Experience with Workday and HR systems.
Experience supporting multiple stakeholder groups in a dynamic environment.
Ability to manage multiple priorities and deadlines.
Strong attention to detail and data accuracy.
Knowledge of local employment legislation and compliance requirements.
Strong written and verbal communication skills in English and Mandarin.
Strong problem-solving and organizational skills.
Ability to work independently and collaboratively across teams.
High level of discretion when handling confidential information.
Additional Information
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
How We Work
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Our Approach to Flexible Work
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
Who We Are
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.
Videos to watch
The Culture at Mattel
Corporate Philanthropy