About the role
Yamaha has an excellent opportunity for a SMT Field Service Engineer to join our team in field-based role.In this role, you will provide field service support across the Midwestern to Northeastern territory including Michigan, Wisconsin, Illinois, Indiana, and Pennsylvania. You will be responsible for installation, preventative maintenance, and unscheduled repair of Yamaha S.M.T. equipment at customer facilities throughout the United States and internationally. Field Service Engineers (FSEs) will support and maintain a wide range of subsystems, including electronic, electrical, electromagnetic, mechanical, pneumatic, and vacuum systems. Responsibilities also include software installation and upgrades, LAN connectivity, barcode systems, and assisting with programming and component library creation.
What you'll be doing
Provide phone, email, and onsite support to YMUS Robotics distributors and direct customers to resolve equipment, application, and sales-related issues.
Directly support customers by providing installation, warranty service, repairs, and preventative maintenance.
Communicate with factory engineering to improve products and eliminate recurring issues.
Communicate any customer issues that could affect the overall relationship to management.
Communicate with the Sales staff regarding future opportunities at existing customer sites.
Document technical issues accurately and professionally to ensure they can be clearly understood and tracked by YMC Engineering and YMUS Technical Support.
Track customer issues to ensure a satisfactory resolution is provided and to support the development of training materials or the prevention of future issues.
Acquire the knowledge necessary to act as the Subject Matter Expert for both internal and external customers.
Provide support for customer demonstrations conducted at YMUS Robotics.
Set up and remove equipment from the demonstration facility as required.
What you need to be successful
Associate degree or two-year technical degree in Electronics, Electromechanical Systems, or a related field preferred; 5 years of relevant SMT experience may be considered in lieu of formal education
3+ years of SMT experience required, including hands-on work with programming and operating pick-and-place equipment.
Strong customer-facing and communication skills.
Demonstrated aptitude in electronics, mechanical systems, and computer technology.
Ability to troubleshoot complex technical issues and develop long-term solutions for recurring service challenges at customer sites.
Proficiency in reading schematics and using a variety of test equipment, along with performing electronic-related mathematical calculations.
Ability to perform preventive maintenance and basic emergency service on designated equipment.
Ability to travel 60%-80%, including international travel, with occasional overtime as required.
Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms; as such, we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
What's in it for you
401(k) and Profit Sharing
Fertility Benefits
37.5 hour work-week
Medical, Dental, Vision
Life and AD&D Insurance
Wellness Program
Short-Term Disability Coverage (for hourly roles)
Long-Term Disability
Student Debt Repayment Benefits
Ability to borrow Yamaha product
Reports to: Department Manager
Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees
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