About the role
Responsibilities
About Our Team
TikTok LIVE Team is committed to creating real-time interactive scenes. As a new form of content, livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships to authors; It provides robust and objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for the expansion of ecological boundaries.
We are looking for talented individuals to join us for an internship. Our internship program offers students hands-on experience, industry exposure, and opportunities to apply their knowledge to real-world challenges while building a strong foundation for personal and professional growth.
Interns will gain practical experience, explore potential career paths, and participate in social events, learning programs, and development workshops alongside industry professionals.
Candidates may apply to a maximum of two positions across Our Company and its affiliates globally. Applications will be considered in the order they are submitted.
Applications are reviewed on a rolling basis, so we encourage you to apply early. Please clearly state your availability in your resume, including your start and end dates.
Responsibilities
-Respond to user queries in a timely and accurate manner, via internal platform and IM chat;
-Identify user needs, and quickly troubleshoot technical issues by using internal databases, effective workarounds, and solutions provided by the Engineering teams;
-Follow up with users to ensure the reported technical issues are resolved;
-Analyse tickets to identify process improvement opportunities;
-Assist and support training projects and user feedback projects;
-Partner with the Engineering team on product optimizations will be a plus.
Qualifications
Minimum Qualifications
-Currently pursuing an Undergraduate/Master in Computer Science or related field and is passionate about acting as technical consultant, technical troubleshooting / application support, and working with engineering team;
-Familiarity with HTML, JavaScript, SQL, HTTP protocols, and internet technologies;
-Excellent problem-solving, critical thinking, and analytical, ability to organize and work independently with rapidly changing priorities;
-As a part of our global support operations, this position involves a rotating schedule (5 days/week) covering all shifts (e.g., morning and night shifts) and may require some weekend availability.
Preferred qualifications
-Demonstrated ability to code in any programming language and able to construct complex SQL queries
-Strong teamwork and communication skills, proactive thinking, learning ability, and adaptability;
-Proactive, strong initiative, and ownership.
-AI Operations experience