About the role
The place…
Located on Avenida Tibidabo, our third Casa in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space.
The role…
At Soho House a Host/Hostess is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host, has acute organizational and people skills which often in infectious and promotes positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professional, and organizational efficiency.
A successful Host, you may be responsible for training other reception team members on process and service standards set at Soho House. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service and tables are ready for the reservation’s arrival.
Main Duties
Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner
Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail
Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
Punctuating all calls and interactions with friendliness, accuracy, and discretion
Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly
Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
Influence a fun and positive atmosphere by being approachable and professional
Performs other duties as assigned by supervisor/manager
Required Skills/Qualifications
OpenTable and MICROS experience (Is a plus)
Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
Problem solving skills and bring conflict resolution to any anticipated or current matter
Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
Strong communication skills and ability to understand and follow written and verbal instructions
Flexible schedule and ability to work nights, weekends and holiday’s (as needed)
Physical Requirements
Must be able to seize, grasp, turn and hold objects with hands.
Must be able to work on your feet for at least 8-10 hours.
Fast paced movements occasionally required to go from one part of the club to others.
Must be able to understand and communicate clearly with guests, members, and coworkers.
Must be able to reach and handle the computer, keyboard, and desktop items.
Occasionally kneel, bend, crouch and climb as required.
Benefits...
Team meal whilst on shift prepared by our chefs
Soho Friends Membership
50% Team discount on Food & Drink, 7 days a week
Team Room Rates; Any Bedroom, Any House, $100 a night
Birthday Day Off
Discount on Cowshed products and Soho Home (up to 20%)
Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.