About the role
Overview
Insight Global is seeking an Accounts Receivable & Billing Specialist to join the Corporate Office Team in the Atlanta area. The candidate will be joining a large team responsible for invoicing our clients timely and accurately, while also tracking and resolving customer payment issues, and reaching monthly Cash Collections goals. They will have their own portfolio of accounts to support and build relationships with customers to help ensure timely payment which many include preparing detailed and customized aging reports and reconciliations. They will also work closely with multiple teams within Insight Global including both the Sales team as well as the Timesheet Verification team to resolve any issues or update billing information when inaccuracies are identified. In addition to resolving nonpayment issues, the candidate will also be responsible for unapplied cash reconciliation if the customer payment does not provide invoice details.
Responsibilities
The ideal candidate will have strong knowledge and background resolving customer invoicing disputes. They will also have experience with cash reconciliation. Day to Day, the A/R Billing Specialist will spend time talking with and emailing customers, setting up billing profiles for all new contractors supporting accounts in their portfolio, collecting rate documentation, preparing updates for unbilled and aging reports, reconciling unapplied cash, and creating and providing documentation for credit memos when necessary.
Qualifications
-1+ years of recent experience in Billing or Customer Invoicing Dispute Resolution for the purposes of cash collections
-Strong customer service experience both written and verbal
-Strong communication skills both written and verbal
-Experience working in Excel with pivot tables, V-Lookups, Concatenate, and other formulas
-Attention to Detail necessary
- Customer Service Experience
ADDITIONAL INFORMATION
-Bachelor's Degree preferably in Accounting, Finance, Economics or Business Administration.
-Experience with Microsoft Great Plains
-Experience with High Radius Cash Application or Deductions Software
-Experience with E-recruit