About the role
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A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry. But that's just the beginning - a front row seat means incredible growth as you bring new ideas to life to create an unforgettable experience for movie lovers worldwide.
Role Summary
Cinemark Assistant Managers assist in the overall operation of the theatre. They ensure policies and procedures are being followed and operational standards are achieved. They are cross trained in all departments to support where needed, and to provide inspirational training to all Employees. The Assistant Manager can become a Senior Assistant Manager followed by Theatre Manager or General Manager after finishing the Management Accreditation Program and working for a minimum of six months.
Responsibilities
The essential duties and responsibilities of an Assistant Manager include, but are not limited to, the following:
Follows the direction of the General Manager
Supports General Manager's decisions in communication with the staff
Responsible for working in all departments and all theatre job functions
Trains and coaches Team Members in their specific job functions
Assists in the preparation of administrative and special reports for the General Manager
Observes and participates in the inspection of the theatre building, parking lot, landscaping, Cinemark property, roof and exterior signage, and equipment condition
Reports the need for building, property, and equipment repairs to General Manager
Ensures that theatre Team Members follow the dress code
Interacts with Guests for improved service in the theatre and ensures that Team Members are providing superior Customer service
Learns and follows the policies and procedures as established in Cinemark's Guidelines. Enforces these with all Team Members fairly and consistently
Reports all Employee relations issues to the General Manager (In the absence of the GM, management should report Employee relations issues to www.convercent.com)
All management members must follow the Employee Relations Reporting Protocol
All management members are held at a high work ethic standard and code of conduct
Consistently identifies and sanitizes Employee and Gust high-contact
Properly utilizes Personal Protective Equipment while completing position-specific tasks
Adapts to the frequency and scope of required cleaning tasks
Properly addresses any safety or security issues (trip hazards, lighting, suspicious persons, etc.)
Performs other work-related duties as assigned
Requirements
Must be at least 18 years of age
High School or G.E.D. graduate preferred
Completion of three basic courses (Management Foundations, Annual Certifications, and MAP Core) within Cinemark's Management Accreditation Program
Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required
Management members who work with alcohol are required to complete a Safe Alcohol Service training program
Availability to work flexible hours which include evenings, weekends, and holidays
Requires regular and consistent attendance
Has an energetic and friendly attitude during each shift
Provides excellent Guest service
Accurate cash handling and basic math skills
Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English
Ability to work in a team environment and independently
Ability to take and follow direction
Responds with a sense of urgency
Excellent time management, organizational skills, and attention to detail
Ability to train and lead others
Must be able to resolve conflict
Physical and Environmental Requirements
Frequent bending, kneeling, and lifting up to 50 lbs.
Frequent standing, walking and reaching around the theater.
Noise level may be moderate to high at times.
Be able to work in a standing position for extended periods of time.
Benefits Available
At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.
Employee Discount
401(k) Matching
Growth Opportunities
Education Assistance
Health Benefits
Parental Leave
Paid Time Off
Daily Pay
Free Movies
Benefits may vary by career category, so be sure to check the specific details on our career site.
DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All Cinemark theatres are designated smoke-free workplaces. This includes vapor, electronic, conventional, cigars, etc.
Cinemark is an Equal Opportunity Employer
Pay Range: 13.50 - 15.30