About the role
Why UKG
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
Job Summary
The Benefits Systems Consultant I will undertake multiple responsibilities throughout the post-launch cycle, consistently delivering world-class customer service. This position involves collaborating with clients on ACA printing and filing initiatives, as well as managing basic post-live Open Enrolment renewal and configuration/system update projects. The primary focus will be to support ACA Services customers during their print and filing processes and to complete essential benefits administration system configuration and Open Enrolment renewal assignments.
Primary/ Essential Duties and Key Responsibilities
• Work with customers to establish project scope, gather configuration requirements, and set system goals for configuration projects.
• Collaborate with Senior and Lead Benefits Systems Consultants to complete system configuration updates.
• Communicate with customers and internal partners on outstanding technical requests and support cases/projects.
• Manage projects through to closure and ensure all configuration projects are closed within set timelines and appropriate documentation maintained and uploaded to Salesforce.
• Complete basic configuration projects under the oversight of Senior and Lead Systems Consultants.
• Other projects and tasks as assigned by Manager.
Qualification
• 1 - 3 years of relevant work experience in U.S. Benefits teams in customer facing environments.
• Working knowledge of employee life-cycle U.S. Benefits Administration, ACA, related regulations, ERISA guidelines, and HIPAA Compliance
• Organizational, problem-solving, and good analytical skills.
• Ability to manage priorities and workflow in a fast-paced, dynamic environment.
• Excellent communication, interpersonal, and follow-up skills are critical for success.
• Ability to appropriately set and manage expectations with customers.
• Ability to provide consulting services with customers to ensure the appropriate outcomes are achieved.
• Ability to work in US shifts
Preferred Qualifications
• Minimum 1 year of customer service experience.
• Experience with UKG Pro Benefits Administration systems.
• Proficient using the Microsoft Office Suite of software to include Outlook, Word, and Excel.
• Health & Welfare 1+ years' experience.
Interpersonal Skills
• Excellent written and verbal communication skills
• Self-starter who is motivated to succeed
• Excellent customer service skills
• Ability to handle multiple tasks under stringent timelines
• Highly motivated and team oriented
Education/Certification/License
• Bachelor's degree in business, Accounting, Commerce, Computer Science or a related field or equivalent work experience will be considered
Company Overview
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com