About the role
A purposeful career is what you will find at Q-Centrix. Making a meaningful impact is what we do every day. Quality data abstraction has become critical in identifying positive patient outcomes as the healthcare industry shifts to value-based care. In fact, medical record abstraction is the preferred data collection method for clinical research, quality improvement, performance measurement, disease surveillance, and other secondary data uses. Our dedicated team of data abstractors, and their leaders (Clinical Data Leads) use Q-Centrix proprietary technology to contribute to healthcare’s most exciting advancements.
Job Description: Under the direction of a Manager or Senior Manager, the Clinical Data Lead is an integral part of the account team as the subject matter expert, ensuring partner satisfaction through management of all quality tasks including new team member orientation, pre-submission cleaning of cases, validation of abstractor accuracy (IRR), completion of Fallout Reviews and the Second Look process.
Roles and Responsibilities
Conduct orientation to medical records for new abstraction team members
Manage the green-lighting process and completion of on-going IRR, identifying any performance concerns in collaboration with the Clinical Services Lead and escalating concerns to Senior Manager/Manager
Effectively manage the fallout review/exception/occurrence reporting and Second Look process, ensuring accurate reporting, and partnering with the Clinical Services Lead to ensure partner notification and review
Provide follow-up/feedback/education to the project team on quality issues or trends identified during greenlighting, on-going IRR, second looks, pre-submission cleaning, review of project quality trends, etc.
Collaborate with Clinical Services Lead and Senior Manager/Manager to identify quality trends in the data with respect to internal team performance, and also identify hospital quality trends to share with partners
Mentor, train and provide guidance to new hires during the onboarding process at assigned facilities
Maintain and share abstraction team support documents, including Measure Detail and Documentation Clarification Forms, regularly updating with new measures and/or partner EMR changes
Complete the 1st pass of pre-submission clean-up, update cases when missing documentation is provided
Subject matter expert in assigned registry or measure. Provide expert abstraction support – 15% - 20% abstraction
Other quality tasks, as assigned
Attend new partner orientation in order to orient new team members as added to the project
Work closely with the Clinical Services Lead, as needed, for case-specific questions
Other partner tasks, as delegated by the Clinical Services Lead or the Senior Manager/Manager
Required Skills
Demonstrates high standards for accuracy and attention to detail
Demonstrates technical savvy and strong desire to learn new systems and technology
Thrives working independently and takes ownership of projects
Consistently and clearly communicates, adjusting style and tone as needed to effectively collaborate with hospital partners, peers, abstractors and others
Demonstrates strong self-organizational and time management skills to concurrently manage multiple accounts, adjusting as needed to shifting timelines and priorities
Adapts to changes in project timelines, requirements, and assignments
Maintains a high degree of responsibility in keeping PHI secure and confidential
Education and Experience
2+ years direct data abstraction experience in the Adult National Surgical Quality Improvement Program (NSQIP).
Experience abstracting procedure targeted cases
SCR (Surgical Clinical Reviewer) Certification
Surgical nursing background (preferred)
Exposure to multiple patient medical record systems (EMRs) and clinical databases
1+ years providing coaching and guidance to teams (preferred)
RN, LPN, RT, RVT, or RCIS credentials (preferred)
Intermediate proficiency with MS Office (Microsoft Excel)
Total Rewards
At Q-Centrix, our purpose—safer, consistent, quality healthcare for all—drives everything we do. To accomplish this important work, we need to attract, engage, and retain a talented team by providing a compelling, equitable rewards package comprised of an inclusive culture, flexible work environment, learning and development opportunities, competitive pay that rewards high performance, and robust benefits that support health and financial wellness. Add to this package a supportive community of people who help each other not only do meaningful work, but learn, grow, and have fun while doing so, and you get an organization that has earned the Great Place to Work distinction multiple years in a row!
The target wage range for this role is $39.00 - $41.00 per hour. Individual wage rates within this range are based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. Wage ranges are reviewed, at minimum, annually and all team members are eligible for performance-based wage rate increases annually.
In addition to our inclusive and innovative working environment and competitive pay, full-time* team members enjoy:
A fully remote work environment with flexible schedule and a generous Paid Time Off program with additional paid time for volunteering.
Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
401(k) retirement plan with a company match.
Paid professional development hours and other supportive resources.
*Team members who work 30 or more hours each week are considered full-time.
Commitment to Diversity, Equity, Inclusion and Belonging
At Q-Centrix (An MRO Company), we hire people who love learning, value innovation, and believe in our purpose of safer, consistent, quality health care for all. We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.
We employ people based on the needs of the business and the job, and their individual professional qualifications. Here’s what does not impact our employment decisions: race, religious creed, religion, color, sex, sexual orientation, pregnancy, parental status, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status, health, marital, civil union or domestic partnership status, or any status or characteristic protected by the laws or regulations in locations where we operate. If you are an individual with a qualified disability and you need an accommodation during the interview process, please reach out to your recruiter.