About the role
Join Navan in Powering In-Person Connections with Relentless Innovation
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.
What You’ll Do
Provide top-tier travel support via chat, calls, and emails
Maintain up-to-date knowledge on suppliers, destinations, and systems
Quickly assess customer needs, urgency, and preferences
Accurately handle hotel, flight, car, and rail bookings
Guide customers in self-service options on the Navan platform and app
Respond promptly, meeting SLA expectations
Follow company and customer policies, ensuring global compliance
Give feedback to stakeholders on goal progress and key processes
Participate in team meetings on products, suppliers, and industry updates
Stay current on travel industry best practices
Maintain attendance, complete assigned training, and meet performance metrics
What We’re Looking For
Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
Language: Fluency in English and French - Mandatory fluency in both languages
Customer Service: Background in contact center or customer-facing roles
Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
Availability: Flexible to work rotating shifts, Monday to Friday, between 7 AM and 11 PM
Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.