About the role
Overview
Position Details
This role is a part of our global Leadership Development Program , which includes an initial training in the U.S., and the remainder of the program will be spent in Canada. For more information on the program before applying, we recommend attending our Information Session! Please follow the link to sign up here .
Our interview process typically takes 90-120 days, and program start dates are on average 4-6 months after the interview process begins.
Job Overview
The Leadership Development Program (LDP) is a 2.5 to 3.5 year developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership and ownership opportunities with Chick-fil-A or other businesses. LDP's vision is to be the premier global leadership development experience. To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions: Grand Opening Supervisor and Interim Manager.
As Grand Opening Supervisor, an LDP Participant's main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business.
As Interim Manager, an LDP Participant's main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant. LDP Participants may work at different Chick-fil-A, Inc.-Operated Restaurants during their time in the Interim Manager position.
Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below.
Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project. Additional information about these potential additional positions will be made available as needed to successful applicants to LDP.
Salary and Compensation
As of the date of this posting, the annual starting salary for this position is $85,000/year (USD) for exempt LDP Participants. The hourly rate for non-exempt LDP Participants in training is $30/hour (USD).
Benefits
Chick-fil-A, Inc. offers the following benefits for this position, subject to applicable eligibility requirements:
Medical insurance, dental insurance, and vision insurance for the employee and eligible dependents;
Life and accidental death and dismemberment insurance;
Twelve (12) weeks fully paid short-term disability benefits;
401(k) retirement plan and employer-funded defined benefit pension plan;
Paid time off in the amount of fifty-six (56) hours at hire and an additional forty (40) hours every six months thereafter;
Paid holidays on Thanksgiving and Christmas;
Paid time off to serve on a jury up to twenty-six (26) weeks (130 business days);
Paid bereavement leave of up to twenty (20) days depending on relationship;
Paid time off of up to twenty-six (26) weeks to perform certain military service obligations;
Paid time off of up to four (4) weeks for bonding leave time following birth or adoption of a child;
3 additional days of paid time off for rest;
Income tax filing stipend for states outside of home state;
Two personal trips for the employee and two for their spouse and any legal dependents each year
Additional perks include company-provided laptop, professional development stipend, reimbursement for moving expenses, housing and rental car, financial wellness support, access to the Chick-fil-A Wellness Center, a company Wellness program, a company Employee Assistance Program, and access to discounted products and services through Chick-fil-A Marketplace.
Chick-fil-A, Inc. is an equal opportunity employer that values diversity and inclusion. We make employment decisions on the basis of qualifications, merit and business need.
This posting is for an existing vacancy.
Responsibilities
Grand Opening Supervisor Responsibilities
Recruit, select and schedule Grand Opening Trainers employed by Chick-fil-A, Inc. and ensure that all onboarding documents are complete and in compliance with applicable law(s)
Supervise Grand Opening Trainers, including performance management, and ensure they understand and train Operator's and restaurant leaders to Chick-fil-A brand standards and operational functions affecting brand standards
Oversee and manage Grand Opening budget, including labor, travel, meals and entertainment
Support Grand Opening process by consulting with the Operator on planning strategy and execution of the Operator's vision for their individual business and Create Raving Fans Strategy
Consult with the Operator on brand standards and operational issues affecting brand standards, such as their business plans, sales generation, vendor strategy, and maximizing their restaurant layout
Partner with Grand Opening Marketing Team to execute and provide operational support for all PR and Marketing activations
Consult with Operators regarding systems to ensure food safety, such as LEAN Chicken. Complete SAFE Daily Critical and eRQA daily, evaluate results and advise on corrective measures as appropriate
Forecast sales and consult with Operators on inventory levels
Consult with Operators regarding optional resources and tools available to ensure consistency with brand standards, including Pathway
Provide consultation on Operators' set up of Restaurant with necessary equipment, smallwares, and office items to ensure food safety, food quality and quick service
Support and advise Operators on back office systems
Create an exit strategy for the Grand Opening support team to ensure minimal impact to brand standards and guest experience once departed
Interim Manager Responsibilities
Manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant
Recruit, hire, onboard, and supervise Team Members, including, but not limited to, completing new hire and payroll paperwork, labor scheduling, completing payroll biweekly, and performance management
Develop and implement plan for training Team Members to Pathway standards
Conduct Team Member performance reviews and create performance management plans
Create role clarity and clear communication amongst the team
Develop processes and procedures to ensure compliance with all employment laws
Assess and analyze current state of the Restaurant business in terms of people, quality and customer service, sales and brand growth, and financial return. Develop a 30/60/90-day business plan
Analyze Customer Engagement Monitor survey results and create strategy for enhancing survey results, including coaching and solving for opportunities
Evaluate Restaurant vendor performance and make any necessary changes in vendor relationship
Ensure inventory levels are appropriate for specific Restaurant needs
Implement and oversee inventory and ordering process, and train Team Member(s) on the relevant process(es)
Identify and solve bottlenecks in the business, including innovating ways to maximize throughput
Analyze data, including End of Month package, to make optimal business decisions for the purpose of maximizing Restaurant's financial return
Ensure Restaurant readiness and smooth transition of Restaurant to incoming Operator
Responsibilities for other positions LDP Participants may hold
Information about the responsibilities of other positions, including but not limited to the Mobile Kitchen Lead role, staff projects, and other assignments based on the needs of the business will be made available as needed to LDP Participants.
Required Qualifications (Knowledge, Skills, & Abilities)
Minimum Qualifications
Bachelor's Degree or 5 years of leadership experience
Ability to consume the entirety of the Chick-fil-A menu without dietary restrictions to ensure quality and provide recommendations
Ability to work independently with minimal oversight
Keen business judgement and sound decision-making skills
Experience working with and leading teams
Problem solving and analytical skills
Ability to provide clear and consistent feedback
Ability to manage conflict in a respectful and timely manner
Promptly takes responsibility and action as needed
Listens effectively; seeks to understand
Curious about the needs of those around them
Quickly establishes rapport and inspires others
Communicates clearly and concisely
Physical Requirements
Ability to work in a fast-paced restaurant environment
Willing to travel 100 percent of the time
Availability to work on weekends
Preferred Qualifications (Knowledge, Skills, & Abilities)
Valid US or Canadian Driver License
Required Years of Experience
5
Travel Requirements
100%
Required Level of Education
Bachelor's degree or equivalent experience
Preferred Level of Education
N/A
Required Major/Concentration
All Majors/Concentrations