About the role
Job Description
As a BDS Non-SAP Application Platform Senior Analyst within our Global Business Delivery (BDS) team, you will lead and oversee the service operations and platform management for a critical suite of non-SAP application platforms. Working under the guidance of the Non-SAP Platform and Application Manager, you will ensure our global and regional business applications are supported by stable, high-performing, and cost-efficient infrastructure. This is a dynamic, individual contributor role where your technical expertise in cloud platforms, databases, and operational excellence will directly enable Mars Digital Technologies to deliver consistent, high-impact results globally.
Key Responsibilities
1. Platform Management
Project Leadership: Lead and follow-up on development and project activities, focusing on performance increases and cost optimization.
Technical Solutions: Define technical solutions for application platform deployments and projects.
Expert Advisory: Provide technical expertise to application teams, advising on suitable infrastructure and platform setup.
Specification Translation: Translate business functional requirements into technical solution specifications.
Execution: Perform technical design, development, and configuration activities in line with Mars standards.
Lifecycle Management: Manage the platform lifecycle of assigned products and services.
2. Service & Operational Excellence
Vendor Management: Drive service management with third-party vendors, owning key service metrics (SLAs, availability, performance).
Service Continuity: Guarantee business resilience by managing Disaster Recovery (DR) simulations and business continuity tests.
Escalation & Resolution: Serve as the primary escalation point for complex technical challenges, guiding technical teams to a fast resolution.
3. Collaboration & Stakeholder Management
Proactive Communication: Keep business stakeholders and leadership continuously updated on incident management and project progress.
Cross-functional Collaboration: Build strong, collaborative relationships with internal engineering, infrastructure, and application teams globally.
4. New applications onboarding (PAAS, SAAS)
Evaluate new applications for RC BDS TakeOn and coordinate with the Application Owner
Elaborate RACI matrix in coordination with all technical teams
Build the hypercare strategy after Go-Live
What We Are Looking For
Education & Professional Experience
Education: Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
Experience: 5+ years of experience in IT infrastructure, application operations, or project management.
Global Exposure: Proven experience working in a global, matrixed organization with remote, cross-cultural teams.
Industry Context: Technical expertise in platforms supporting manufacturing and/or warehouse operations is highly preferred.
Technical Skills & Expertise
Operating Systems: Deep hands-on experience with Windows Server (2016 and above).
Databases: Solid knowledge of Oracle and SQL Server databases.
Cloud Infrastructure (IaaS): Strong knowledge of High Availability (HA), Disaster Recovery (DR) design, VM clustering, and virtualization.
Cloud Platforms (PaaS - Azure focus): Experience with Azure Kubernetes Service (AKS), Azure WebApps, API Gateway, Logic Apps, Storage Accounts, Key Vault, Databricks, and Cloud Security/Firewall configurations.
Optimization: Strong background in performance tuning, complex troubleshooting, and systems diagnostics.
Language: Fluent in English (written and verbal).
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